White Paper
Strategic Insights

CX Lab’s 5 Key Trends for How Remote Work and Consumer Spending Have Changed Forever

Consumer preferences and behavior have changed as a result of COVID-19. According to a special edition of the annual survey from the Teleperformance Customer Experience Lab (CX Lab), the pandemic has impacted remote work and the way consumers spend, and also created a situation where customers value the quality of service more than ever.
Download the White Paper
Download the White Paper

COVID-19 has had a dramatic effect on many industries. To be able to adapt, companies must be able to understand today's post-pandemic consumer psychology in order to improve the customer experience and business performance. In this white paper, the CX Lab offers a glimpse into consumer opinion and behavior as the need for an exceptional customer service strategy grows.

Our FREE White paper will tell you about:

✓ Consumers’ spending intention per sector globally

✓ Changes in shopping behavior across generations and countries

✓ Household economic outlook across various continents

✓ Willingness to pay for better customer service 

✓ Working from home adoption and preferences

Download now
Download the White Paper

COVID-19 has had a dramatic effect on many industries. To be able to adapt, companies must be able to understand today's post-pandemic consumer psychology in order to improve the customer experience and business performance. In this white paper, the CX Lab offers a glimpse into consumer opinion and behavior as the need for an exceptional customer service strategy grows.

Our FREE White paper will tell you about:

✓ Consumers’ spending intention per sector globally

✓ Changes in shopping behavior across generations and countries

✓ Household economic outlook across various continents

✓ Willingness to pay for better customer service 

✓ Working from home adoption and preferences