In a competitive age with demanding customers, airlines must not only compete with one another to provide an exceptional in-flight experience, but also to provide superior customer service.
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According to the Teleperformance Customer Experience Lab (CX Lab) which has undertaken an extensive study of 18 sectors including the airline industry across 13 countries, customer service has a large impact on the loyalty of airline customers.
Our FREE white paper will tell you about:
✓ What builds advocacy and loyalty in the airline industry
✓ How travelers are interacting with airlines
✓ The most used and preferred channels to contact customer service
✓ What drives satisfaction with customer service in the airline industry
According to the Teleperformance Customer Experience Lab (CX Lab) which has undertaken an extensive study of 18 sectors including the airline industry across 13 countries, customer service has a large impact on the loyalty of airline customers.
Our FREE white paper will tell you about:
✓ What builds advocacy and loyalty in the airline industry
✓ How travelers are interacting with airlines
✓ The most used and preferred channels to contact customer service
✓ What drives satisfaction with customer service in the airline industry
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Thank you for downloading this complimentary document.
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