Key Points: The CX Lab’s 2019 Global CX Survey

Key Points: The CX Lab’s 2019 Global CX Survey

Teleperformance’s Customer Experience Lab (CX Lab) continues to generate important insights to help companies and brands improve their customer experience strategy. For years, the CX Lab has helped clients interact better with their customers and improve business results through research and data. By providing clients an overview of customer perception, the CX Lab creates opportunities for brands and companies to get to know their customers in detail.

The CX Lab’s 2019 Global Customer Experience Survey (Global CX Survey) explores customer behavior and customer service preferences by market; the different patterns of perception organized by generation; the many benefits of each channel based on customer perception; the numbers around the most used channels for contacting brands’ customer service; the key drivers of loyalty, brand advocacy, and satisfaction; and the factors that improve the customer service experience.

In our latest infographic, we focus on the key points found on the 2019 Global CX Survey. This year, the CX Lab conducted 184,000 interviews in 13 key markets across 18 industries for its 2019 Global CX Survey. Know more about the impact of finding contact information on loyalty, customers’ most used and preferred channels, which channels experienced growth in terms of usage and preference, customer service perception, brand loyalty by generation, and the importance of customer service satisfaction.
Read our latest infographic below:

Interested in enhancing the customer experience through research, data, and insights? The CX Lab is here to help. Visit the Teleperformance CX Lab to know more about the Global CX Survey.

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