This article was written by - Piety Gonsalves, CEO, Teleperformance Middle East.
Teleperformance continues to work proactively to anticipate and prevent disruptions caused by the coronavirus outbreak. One common solution is to transition interaction experts and support staff to a #WorkAtHome (#WAHA) model. This provides a solution for both maintaining client operations, and ensuring employee safety during the global health crisis.
Amid the crisis, and rapid transition to WAHA, training and. Updating employees is a top priority for all Teleperformance locations. In the Middle East, WhatsApp groups were created to enable constant communication with employees. Also, to keep employees motivated, management teams regularly share positive and inspiring messages through webinars and videos.
Practicing #PhysicalDistancing has also been a priority. While transitioning, alternate workstations were moved to ensure safe spacing for seating, and the Operations team oversaw the process of delivering workstations to agents’ homes to ensure that everything went smoothly. While moving staff to work-at-home, the team prioritized female employees, those with pre-existing health conditions, and staff dependent upon public transit. Regardless of role or function, #Teleperformance team members were empowered to work autonomously, while also remaining connected to their respective teams.
We would like to thank our Teleperformance family in the Middle East for their proactive and tireless #commitment in putting our #employees first, while ensuring #businesscontinuity for our clients.
In the Middle East, and around the world, we will overcome Coronavirus together!