Games

Games

Teleperformance works with some of the world’s biggest gaming companies to improve their operations and player experience.

The gaming industry has evolved to become a place for dynamic and social connections for people of all demographics across the globe. Companies have developed capabilities that provide captivating content, intelligent game design, and rapid engineering to adapt to player insights and offer a “never before” kind of gaming experience.

In the battle for gamer mindshare, the old mode of operation is no longer sufficient. Poor player experience and inability to scale seamlessly to accommodate an ever-growing user base are the major threats for game giants that could lead to player attrition and brand dilution.

Teleperformance has helped steer the player service journey, including best-in-class support, through an ecosystem of rapid player servicing and loyalty. We have a robust suite of technology sector-specific service offerings that focus on contributing to our client’s top and bottom line performance by improving service, sales, support, and overall player experience.

Our customized multilingual solutions, global footprint, and leading industry status allow us to help various types of game publishers and other top-tier global brands, from disruptive startups to Fortune 500 companies.

Teleperformance helps create rich, connected, and personalized experiences that enable gamers to be captivated and immersed, completing the broader franchise development and monetization strategy that increases gamer lifetime value.

Teleperformance helps create rich, connected, and personalized experiences that enable gamers to be captivated and immersed, completing the broader franchise development and monetization strategy that increases gamer lifetime value.

High-Tech & High-Touch

What We Offer

  • Full-Scale Integrated Player Experience and Touchpoint Management
  • Player Lifecycle Management, from Pre-Sales to EOL
  • Sales-to-Cash Order Management Solutions
  • Simple to Complex Technical Service Solutions
  • B2C, B2B, B2E, and Engineering Services
  • Front- and Back-Office Solutions
  • Robust Coverage of the B2C and Enterprise Technology Product Ecosystems
  • Tailored Channel Servicing
  • Trade Promotion Planning and Management
  • Technology and Process-Based Innovation, including Analytics and Automation

Benefits of partnering with Teleperformance include:

  • Leveraging a deep understanding of sector-specific market and player dynamics
  • The ability to handle a multitude of player servicing functions with a single partner
  • Proprietary and industry-leading operational delivery processes and benchmarks
  • Optimization of player experience and satisfaction
  • Increased efficiency and accuracy
  • Best-in-class performance, enabling cost reduction
Hello

Benefits of partnering with Teleperformance include:

  • Leveraging a deep understanding of sector-specific market and player dynamics
  • The ability to handle a multitude of player servicing functions with a single partner
  • Proprietary and industry-leading operational delivery processes and benchmarks
  • Optimization of player experience and satisfaction
  • Increased efficiency and accuracy
  • Best-in-class performance, enabling cost reduction

The race to winning the gamer mindshare, digital entertainment share of leisure time, and overall game revenues is on. We can get you ahead of the pack by helping you create rich, connected, and personalized player experiences. Contact us now to find out how we can make this happen.

Contact Us

The race to winning the gamer mindshare, digital entertainment share of leisure time, and overall game revenues is on. We can get you ahead of the pack by helping you create rich, connected, and personalized player experiences. Contact us now to find out how we can make this happen.

Contact Us
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