Established in 1989, TP in Greece was the very first company to introduce contact center outsourcing in the local market and has been the indisputable local Leader of it till this day. In 2004 it started becoming a major multilingual customer experience & contact center Hub for Europe, the Middle East and Africa. Today we serve over 140 markets in 42 languages & dialects and employs more than 12,000+ people from 109 nationalities. TP in Greece offers the most comprehensive solution set and innovative shoring options to ensure the resilience, agility, and flexibility necessary for sustaining market relevance and driving long-term success.
TP in Greece operates today out of six Multilingual Hubs in Athens, in Thessaloniki and two more in Chania, with a combined capacity of more than 12.000+ interaction Experts’ workstations.
We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, Transportation and Travel arena; and we are proud to say that we have become one of the most attractive partners to support Customer Experience Services (Customer Care, Technical Support, Tele-Sales, Tele-Collections), Back-Office Services (Content Moderation, Industry-specific services, Human Resources Management, Visa application Management & Consulate Services) and Knowledge Services (Consulting, Advanced analytics, Intelligent automation) in the European continent.
Our solutions will help your company to improve your customer relationships and generate more business.
We deliver immediate, measurable results, based on the highest industry standards.
Advanced omnichannel contact center solutions
Omni-channel contact center customized to the client needs. We offer a holistic approach with multiple contact methods that allow each customer to select their preferred channel to communicate regardless of background, language or age.
Each channel provides the ability to produce/create reporting (Historical & Real time) with accurate and reliable data driving to valid decision-making, structured quality control, security and process optimization.
Assembling world-class teams is our expertise
We ensure sustainable growth and high-quality services by using customized assessment techniques as to select the right person, in the right position, at the right time.
Based on a specific filtering and assessment process, we locate the right profile with the needed for the specific industry and role soft and hard skills.
Services to support your entire business
From customer care through various back-office services, customer acquisition & sales support, we offer world-class expertise in supporting your customers & your business growth.
We act as your operational excellence consultant through Lean management & Agile way of working.
Whether the goal is to improve business efficiency, or there is an immediate operational performance issue – we can design with together sustainable high tech & high touch solutions.
Deep expertise across all industries
We support all verticals and acquired unmatched expertise in all industries. We support numerous Multinational Clients in the Automotive, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Retail & e-Retail, Technology, Telecommunications and Travel sectors.
Let's have a conversation on how our business process outsourcing & lean operation solutions can contribute to increased customer satisfaction, keeping your operations agile & cost effective.
Digital strategies
Advanced solution consulting and design for managing – and optimizing -- the entire customer lifecycle.
Intelligent automation
Automation strategies that use AI and machine learning to accelerate contact resolution or functional output.
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations.
A Perfectly Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
CEO of TP in Greece, Charlotte Foucteau, welcomed Dekyi Boorsma, Director of Customer Service EMEA of Netflix, in Athens for a thoughtful discussion on the topic: "Unlocking the Potential of Women: the Role of Leadership in Achieving a Gender-Inclusive Future".
Watch in full the inspiring webinar discussion below and find out more about the issues raised by the two leaders on gender inclusivity in the workplace, gender biases, as well as their personal experiences throughout their career paths.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
