TP Dialog
Generating value with a powerful CX and EX management strategy
TP Dialog collects feedback, extracts actionable insights from root causes, automates workflows, and streamlines feedback management processes to elevate both employee experience (EX) and customer experience (CX).
It helps you uncover dissatisfaction, predict behavior, and strengthen your change management strategy.
TP Dialog framework
Enhancing performance and feedback management
At TP Infinity, we employ the SwaS framework-smart people, CX consulting, and technology-to elevate business outcomes.
Rely on the expertise of our seasoned professionals in customer experience management (CXM). We act as strategic partners, leading your organization through every stage with insights that align feedback strategies with your business objectives, ensuring measurable success.
Identify gaps and spearhead business transformation by evaluating data, security, technology, and personnel issues. Develop a plan grounded in business goals for effective change management implementation.
Use our plug-and-play Software-as-a-Service (SaaS) platform to gauge customer sentiment across channels and generate actionable insights.
Capture, analyze, act: The full feedback journey
TP Dialog empowers your business to seamlessly manage the entire feedback lifecycle. It captures customer interactions across multiple touchpoints, analyzes the data, and supports strategic actions with insights.
Capture, analyze, act: The full feedback journey
TP Dialog empowers your business to seamlessly manage the entire feedback lifecycle. It captures customer interactions across multiple touchpoints, analyzes the data, and supports strategic actions with insights.
Capture customer interaction
Trigger survey with collected customer and interaction data.
Harness customer feedback
Estimated ROI from actions taken + reporting
Case study
An Italian multinational immunodiagnostic and molecular diagnostic biotech company.
Business challenges
- Starting from scratch with no uniform CX best practices in place.
- Missing clear CX objectives and benchmarks.
- Limited competitiveness due to inconsistent CX strategies.
The solutions
- Applied a top-down and bottom-up CX approach.
- Conducted regular phone surveys and ongoing email feedback collection.
- Shared real-time CX results through TP Dialog for prompt action.
- Implemented surveys in multiple languages across various countries.
- Centralized CX management through a web portal with close-the-loop processes.
- Automated open-ended response categorization.
- Enabled driver analysis for offer prioritization.
- Set up automatic alerts with feedback-based routing and escalation.
Real results
Take your business to the next level!
Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.