TP is the global leader in BPO and CX transformation solutions. Present in KSA since 2010, TP in KSA offers integrated omnichannel Customer Experience Management services, extending the footprint and best practices of serving over 100+ brands in the Telecom, Travel, and Tourism, Retail, Technology, Automotive, Financial Services, and Government sectors in the Middle East region.
With agile business solutions and a diverse delivery model, TP in KSA offers 24x7x365 Customer Support Services with multilingual capabilities, scalable infrastructure, and cutting-edge transformation solutions fully customized to our partner's business needs.
TP in KSA employs more than 400+ people between its centers and client premises, serving some of the leading Saudi, Regional & Global brands, with 85% of Saudi nationals and 40% of women employees.
With 100 years of collective Management experience in BPO, TP in KSA is a Great Place to Work certified and recognized as Great Place to Work for Millennials and Middle East Best workplaces.
We are expanding in KSA, bringing our global CX best practices with a transformation-focused vision in alignment with Saudi 2030 vision.
Smarter solutions
Seamless operations
Global scale with local expertise
A culture of caring
Digital strategies
Advanced solution consulting and design for managing – and optimizing - the entire customer lifecycle
Intelligent automation
Automation strategies that use AI and machine learning to accelerate contact resolution or functional output
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations
A Perfectly Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
