White Paper
Strategic Insights

Improving Customer Service in France

France has one of the strongest economies in the world, and is at the core of the European Union. Recent analysis shows that the French economy is currently doing better than expected. Consequently, its consumers are eager to buy.
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The results of the 2016 Teleperformance Customer Experience Lab (CX Lab) survey of French consumers clearly show that they are yearning for exceptional brand quality and experiences. They are very demanding when evaluating their brands’ performance in general and customer service performance in particular. Hence, for companies to differentiate themselves in the French market, it is very important that they provide the right customer experiences.

 

Our FREE white paper will tell you about:

✓ French consumer perceptions that shape future behavior

✓ Advocacy, overall satisfaction, and loyalty across sectors

✓ Most preferred channels of customer service interaction

Download now
Register to download this paper

The results of the 2016 Teleperformance Customer Experience Lab (CX Lab) survey of French consumers clearly show that they are yearning for exceptional brand quality and experiences. They are very demanding when evaluating their brands’ performance in general and customer service performance in particular. Hence, for companies to differentiate themselves in the French market, it is very important that they provide the right customer experiences.

 

Our FREE white paper will tell you about:

✓ French consumer perceptions that shape future behavior

✓ Advocacy, overall satisfaction, and loyalty across sectors

✓ Most preferred channels of customer service interaction