White Paper
Strategic Thinking

Gaining Competitive Advantage Through Human Interaction

When it comes to connecting with clients, technology alone cannot create stronger bonds. Companies must emphasize human empathy and interactions that leverage the latest technology to deliver exceptional customer experiences.
Register to download this White Paper
Register to download this White Paper


Companies around the globe are rushing to gain traction in this quickly automating world. But when it comes to connecting with clients, technology alone cannot create stronger bonds. Companies must emphasize human empathy and interactions that leverage the latest technology to deliver exceptional customer experiences.

In this free White Paper created by Harvard Business Review Analytic Services in association with Teleperformance, you will learn about:

  • How companies view human interactions in creating great customer experiences
  • Why delivering exceptional experiences can enhance your bottom line
  • Examples of companies delivering the best high-tech, high touch solutions
Download now
Register to download this White Paper


Companies around the globe are rushing to gain traction in this quickly automating world. But when it comes to connecting with clients, technology alone cannot create stronger bonds. Companies must emphasize human empathy and interactions that leverage the latest technology to deliver exceptional customer experiences.

In this free White Paper created by Harvard Business Review Analytic Services in association with Teleperformance, you will learn about:

  • How companies view human interactions in creating great customer experiences
  • Why delivering exceptional experiences can enhance your bottom line
  • Examples of companies delivering the best high-tech, high touch solutions