Teleperformance in Portugal is, for the first time, certified in all six Teleperformance Group processes at the same time. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for Teleperformance), aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world. In the words of the Quality & Standards Director of Teleperformance in Portugal, Sandra Ribeiro, “Teleperformance in Portugal is very proud of this recognition given by these certifications. It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders. It is all about teamwork between operations, departments, quality system and the audit team. Thanks to all!”.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).
The Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC Large 60, CAC Next 20, CAC Support Services, STOXX 600, SBF 120, S&P Europe 350 and MSCI Global Standard. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.
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