Data and Physical Security

Teleperformance has set a new standard in our industry relative to how we treat our clients' data security and confidentiality. Teleperformance follows required industry processes and standards attained through a formal certification and review process from recognized security organizations within each industry we support. Teleperformance's “Security Values” include measurability, confidentiality, integrity, availability and global leadership.

Security Certifications

While many contact center outsourcers talk security, Teleperformance has invested heavily in developing an expert security management team who have instituted up to date security policies and practices, as well as the necessary technologies required to support our clients’ data. Teleperformance has been rewarded with several certifications that are unmatched in the industry including PCI, DSE and HIPAA.

In addition, Teleperformance is compliant with ISO 17799 & 27001, ITIL, COBIT and PIPEDA. Teleperformance is the first and only CRM company that is DSE and PCI certified and is required to be audited on a quarterly and annual basis to maintain certification.

Key Client Benefits

“Teleperformance is the first company in its industry to be recognized as the clear leader in security practices. They appear to be far ahead of the competition.”

– Michael DeSalles
Strategic Analyst
Frost & Sullivan

Teleperformance Security Architecture/Process

Compliance is the foundation for the data and physical security practices for Teleperformance. Using this practice, we reduce the risk and help to configure technology to ensure our customers' data is secure. We invest heavily in technology to ensure best in class security and compliance capability.

Unique to our industry, Teleperformance uses client assigned security analysts to get close to our customers. They are customer advocates and are responsible for their needs and for developing solutions that meet standard security requirements as well as individual client requirements.

They are responsible for auditing and reporting security SLAs to clients, a practice invented by Teleperformance, to reduce risk and provide customers with peace of mind utilizing: