The Teleperformance Performance Driver™ Advantage:
Teleperformance’s Performance Driver™ integrates contact center processes and technologies proven to consistently deliver efficiently on key metrics and performance indicators (KPI’s) that produce a superior customer experience for our clients and their customers.
 At Teleperformance, we know that our agents are an extension of your brand and that you need ot make the most of every customer interaction. That's why we recruit our agents based on their experience and aptitude for sales and/or service. They are thoroughly trained sot that they are well-versed about your products and services. Each agent must meet not only your program requirements but all the requirements necessary to meet Teleperformance's stringent quality and performance standards. Our agents are trained to handle your calls effectively the first time. Whether it's a general product inquiry or selling a warranty extension, our agents address your customer's queries.
Teleperformance serves a key role in growing and maintaining our clients' customer relationships. Our Performance Management practices includes the tools and processes that accurately measure and continuously improve performance as well as provide timely feedback to advance the development and manufacturing process. Teleperformance's Contact Center Management System (CCMS) is an award-winning, proprietary platform that integrates employee, operations and customer information from an array of systems and functional areas into a single web-based application. This real-time reporting system is available to all levels of our organization, as well as our clients. Using Teleperformance's proprietary operational process standard known as TOPS™ we deliver the highest standard of quality and performance in our industry.
 We know that in the manufacturing sector, information can be stored in a variety of systems making it hard to access and even harder to integrate. Our technology solutions offer seamless integration between a variety of systems using a single agent interface and resource. To bolster your ROI, we use information from our clients' customer and operational databases by combining that data with knowledge management applications and analytics that can dynamically prompt product coss-sell offers, warranty offers and extensions, based on the custoemr's profile.
 Teleperformance's portfolio of interactive and self-service solutions allow you to offer services more efficiently by providing customers with information they need and the ability to complete transactions that may not require a live agent. We design our solutions to be completely automated or utilize a fusion of live agent and self-service channels. By offereing the optimal combination of "high-tech/high touch", we deliver an enhanced custoemr experience. We invest heavily in leading interactive and self-service platforms so that your company stays current with proven fully-redundant technology wihtout capital outlay. Your custoemrs interact more efficiently with your brand through the channels they prefer, while providing clear-cut bottom line results for your organization.
The security of your data is top priority. At Teleperformance, compliance is the foundation for our data and physical security practices; we are certified for ISO, PCI, DSE & HPAA. We reduce the risk of unauthorized access to your data by configuring e-technology to ensure your data is secure. In fact, Teleperformance assigns a CISSP-certified security analyst to every account - a feature that is unique to our industry. These analysts act as customer advocates and respond to our clients' needs, developing solutions that meet industry standards as wella s individual client security requirements. |