Teleperformance Interactive (TPI) is a high quality, extremely flexible partner focused on each client’s goals. Our relationships with global corporations and direct marketers are superb and longstanding.
We convert complex telephone interactions traditionally handled by live agents, into effective, caller-friendly automated IVR transactions. TPI radically decreases costs for our clients, and maintains excellent results and high caller satisfaction.
Our integrated call flow design process, based on research of clients’ objectives, ensures a quality application is designed, implemented and maintained.
Our technical staff uses best in class rapid development tools to ensure cost efficiency and rapid application deployment. Pre-developed tools, plug-ins, and modules can be easily integrated to enhance speed-to-market. Simplified development environments allow programmers to consult with account management.
We monitor programs to ensure optimal performance and ROI attainment for our clients. Flexibility, speed of implementation, and quick decision-making by our account managers guarantees a successful program. The end result is application design that not only meets client needs, but provides the capability to reuse modules for fast turnaround.
TPI’s vast knowledge of IVR and marketing strategies allows us to offer leading-edge, customized, and cost effective solutions. As experts in the industry, we:
- Create and modify IVR scripts, call flows, and user interfaces to exceed client specifications and enhance results.
- Evaluate marketing receivables, creatives, program specs, and scripts to suggest strategies, maximize return, and protect against potential campaign issues.
- Guide customers through processes to address questions, concerns, and requests.
- Create and manage program timelines, and coordinate deliverables.
- Analyze reports to monitor program and system activity.
- Monitor programs to predict trends and to identify marketing issues within the first few days of calls.
- Guarantee transcription quality (i.e., name address capture, etc.).
TPI offers a complete range of IVR capabilities with speech recognition and blended IVR/Live Agent hybrid solutions.
Our hybrid best blendTM IVR / live agent solutions use the optimal combination of IVR (i.e. either touchtone or any level of speech recognition) and agents (i.e. onshore, offshore, near shore). The result is achievement of client objectives with a focus on:
- High levels of automation to reduce total cost of ownership;
- Enhanced and consistent customer experience;
- Revenue generation up-sell capabilities, turning your cost center into a profit center.