Teleperformance Interactive (TPI) converts complex telephone interactions traditionally handled by live operators, into effective, caller-friendly automated IVR transactions. We radically decrease costs for our clients, and maintain excellent results and high caller satisfaction. TPI is a high quality, extremely flexible partner focused on each client’s goals. Our relationships with global corporations and direct marketers are superb and longstanding. TPI has focused on several specific markets (e.g., financial services, insurance, pharmaceutical, direct response, higher education, and catalog retailers).
TPI is the leading provider of IVR and related services to the credit card issuing segment of the financial services industry. Since 1995, TPI has developed and hosted the acquisition, portfolio and existing card member programs for our credit card issuing clients. Acquisitions, upsells, upgrades, balance transfer programs and opt in/out programs are several of the services we create and host for our clients. TPI’s experience, expertise, flexibility, and quality are unsurpassed in the industry. Play Audio Demos: TPI writes expert scripts that get results and that will have a significant and immediate impact on your bottom line. We improve order conversion and upsell rates by creating winning campaigns for our clients, whether they’re selling through direct response infomercials, spots, print, or direct mail. TPI analyzes the progression of your callers through the script in order to optimize call flow, user interface, and script language. Your results are monitored for maximum ROI. Play Audio Demos: TPI services mission critical customer care applications for enterprise clients. Optimal application implementation is guaranteed by our ability to follow a rigorous project approach – analyze, design, build, and deploy. Many customer care opportunities are focused on cost reduction through automation. Our effective IVR application design reduces total cost of ownership and increases customer satisfaction at the same time. TPI provides an optimum blend of IVR and agent support; we know when to use speech, and when to blend agent capabilities with IVR for maximum client satisfaction and cost reduction. Play Audio Demos: |