Indonesia

Overview

Teleperformance established operations in Indonesia in 2003 and has grown to almost 1,000 employees, offering CRM customer contact services to multinational and large local clients in various industry sectors.

Key Services/Applications Offered

We offer our inbound and outbound CRM customer contact services including:

Acquisition

• Lead Generation
• New Customer Acquisition

Customer Care & Growth

• Customer Service
• Complaint Handling
• Cross-Sell and Up-sell
• Retention/Win-back
• Order Taking

Technical Support/Assistance

Market Research

• Product Survey
• Customer Satisfaction Survey
• Mystery Shopper